Business France Uses Salesforce Community Cloud and Salesforce Service Cloud to Deliver Best in Class Support
Discover How Behavioural Response Implemented Salesforce Community Cloud, and Salesforce Service Cloud for a Public Sector
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Industry: Public Sector
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Technology we’ve used
Salesforce
Pardot
Salesforce Service Cloud
About Business France:
Business France contributes to the development and success of French and foreign businesses wishing to expand abroad by supporting them throughout the lifetime of their projects, and is driven by an efficient, result-oriented working culture. They focused on creating value not only in France but across the globe and supporting the international development of the French Economy.
The Challenge:
Build and implement Salesforce Community Cloud and Salesforce Service Cloud to give Business France’s team members easy access to peer forums and knowledge base. Additionally, Business France needed assistance with Salesforce Pardot activities to provide end-user support.
The Solution:
Behavioural Response built and carried out topical micro-sites using Community Cloud. This enabled Business France’s team members to collaborate and help in finding the answers they needed more quickly which saved them time and effort.
Furthermore, BR offered assistance with Salesforce Pardot Activities by providing end-user support.
Business Achievement:
- Knowledge based deployment
- Enhanced overall customer experience
- Faster response to user queries
- Easier access to FAQs and articles that empower team members to find solution efficiently
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